Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be unopened, unused, and in its original packaging. Due to the personal nature of skincare products, we cannot accept returns on opened or used items for hygiene reasons.
To start a return, contact us at hello@glowmii.ca with your order number and reason for return. Do not send items back without contacting us first.
Return Shipping: Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
Damages and Issues Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 14 days of delivery at hello@glowmii.ca with photos of the issue and we will make it right with a replacement or full refund.
Non-Returnable Items
- Opened or used skincare products
- Items not in original packaging
- Sale items or gift cards
Exchanges Contact us at hello@glowmii.ca and we'll guide you through the exchange process.
Refunds Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days.
Questions? Contact us anytime at hello@glowmii.ca