FAQ

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Frequently Asked Questions

What is the Biodance Real Deep Mask? The Biodance Real Deep Mask is a Korean hydrogel sheet mask made from highly concentrated serum. Unlike traditional paper masks, the hydrogel formula absorbs deeply into the skin and becomes transparent as your skin absorbs the active ingredients.

Which formula is right for me?

  • 🩷 Bio Collagen (Pink) — Best for pore care, firmness and radiance
  • 🔵 Hydro Cera-nol (Blue) — Best for dry, sensitive or irritated skin needing deep hydration and soothing
  • 🟢 Refreshing Sea Kelp (Green) — Best for oily, acne-prone skin needing sebum control and purifying
  • 🟡 Radiant Vita Niacinamide (Yellow) — Best for dark spots, dullness and uneven skin tone

How do I use the mask? After cleansing, apply the mask to your face and leave on for 20-30 minutes. Remove and gently pat in the remaining serum. Use 2-3 times per week or as needed. Suitable for all skin types including sensitive skin.

Where do you ship? We currently ship to Canada and the United States.

How long does shipping take? Orders are processed within 1-3 business days. Delivery typically takes 7-15 business days after processing. You will receive a tracking number once your order has shipped.

How much does shipping cost? Shipping costs are calculated at checkout based on your location and order size.

Can I return my order? We accept returns on unopened, unused items in original packaging within 14 days of delivery. Due to the personal nature of skincare products, we cannot accept returns on opened or used items. Please contact us at hello@glowmii.ca to initiate a return.

My order arrived damaged — what do I do? Please contact us at hello@glowmii.ca within 14 days of delivery with photos of the damage and we will send a replacement or issue a full refund.

Is Biodance a legitimate Korean brand? Yes — Biodance is an established Korean skincare brand with a strong following in Asia and growing international recognition. All products sold through Glowmii are authentic Biodance products.

How do I contact you? Email us at hello@glowmii.ca — we typically respond within 1-2 business days.